Welcome
to Grandfather Clock Central !!
Contact
us by phone, Live Chat or the Below form:
Company Policy
Order Processing
We make every effort to ship all orders the same business day
if placed by 4pm Eastern Time. Orders placed after 4pm on weekdays, on the weekends
or a national holiday will be shipped the next business day.
Order Cancellation
If you must cancel an order for any reason, please call us immediately. A cancellation
request is no guarantee that the order will be stopped or canceled depending
on the time this request has been made. In some cases, our company may not be
able to cancel an order in the event that it has already shipped. In this scenario,
we will gladly accept a return consistent with our defective replacement policy,
but we will not be able to refund the shipping and handling fees. You/customer
will be responsible for the return shipping to our company. We suggest that
you use a reputable shipping carrier that issues tracking numbers for your records,
so that you can ensure that the item(s) is/are safely returned to our Returns
Department.
Order Acceptance Policy
The advertisement of any product on this site does not completely constitute
an offer to sell. Your order or receipt of an electronic or other form of order
confirmation does not signify our acceptance of your order, nor does it constitute
confirmation of our offer to sell a product. Our company reserves the right
at any time after receipt of your order to accept or decline your order per
our discretion. Our Company reserves right at any time after the receipt of
your order, without prior notice to you, to supply less than the quantity you
ordered of any item. All Sales Are Final.
Shipping
All shipping, billing and pricing errors must be reported within 2 days of receipt
of shipment.
Shipping fees are non-refundable for all orders. All customers are responsible
for all freight charges for unaccepted or refused delivery of shipments.
Back-ordered items are shipped at prices in effect when the item was ordered
or current selling price, whichever is lower.
Damage/Claims
Damaged and missing item shipments must be reported to our company's customer
service within 2 days from receipt of shipment. Our company will initiate all
freight claims with the carrier.
Due to fragile nature of some products, customers must open and inspect prior
to accepting the shipment from a carrier. Damage claims will not be paid unless
the damage is indicated on freight bill at the time of delivery.
