We pride ourselves in efforts of providing the best customer service amongst our competitors.

Once you become a visiting customer of GRANDFATHERCLOCKCENTRAL.com, we invite you to enjoy the best shopping experience for clock online.

Contact us by phone or live chat support at anytime!

Order Processing

We make every effort to ship all orders the same business day if placed by 4pm Eastern Time. Orders placed after 4pm on weekdays, on the weekends or a national holiday will be shipped the next business day.

Order Cancellation

If you must cancel an order for any reason, please call us immediately. A cancellation request is no guarantee that the order will be stopped or cancelled depending on the time this request has been made. In some cases, our company may not be able to cancel an order in the event that it has already shipped. In this scenario, we will gladly accept a return consistent with our defective replacement policy, but we will not be able to refund the shipping and handling fees. You/customer will be responsible for the return shipping to GRANDFATHERCLOCKCENTRAL.com. We suggest that you use a reputable shipping carrier that issues tracking numbers for your records, so that you can ensure that the item(s) is/are safely returned to our Returns Department.

Order Acceptance Policy

The advertisement of any product on this site does not completely constitute an offer to sell. Your order or receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell a product. GRANDFATHERCLOCKCENTRAL.com reserves the right at any time after receipt of your order to accept or decline your order per our discretion. GRANDFATHERCLOCKCENTRAL.com reserves the right at any time after the receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.

Shipping

All shipping, billing and pricing errors must be reported within 2 days of receipt of shipment.
Shipping fees are non-refundable for all orders. All customers are responsible for all freight charges for unaccepted or refused delivery of shipments.
Back-ordered items are shipped at prices in effect when the item was ordered or current selling price, whichever is lower.

Damage/Claims

Damaged and missing item shipments must be reported to GRANDFATHERCLOCKCENTRAL.com customer service within 2 days from receipt of shipment. GRANDFATHERCLOCKCENTRAL.com will initiate all freight claims with the carrier.
Due to fragile nature of some products, customers must open and inspect prior to accepting the shipment from a carrier. Damage claims will not be paid unless the damage is indicated on freight bill at the time of delivery.

 

Thank you and Enjoy Shopping with us!!!